Frequently Asked Questions

If you have any questions or inquiries just check out
the most frequent questions asked by our customers
so you can get a better insight about how PassTo works.

FAQs

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

Is sending money with PassTo safe?

A number of safeguards are in place within PassTo to protect your funds and personal data at all times. PassTo implements the following industry standards to ensure the safety of your data:

  • Know Your Customer (KYC) procedures are among the advanced security protocols implemented by PassTo. KYC ensures that you, and not someone impersonating you, are using your account. PassTo protects your account by ensuring that it has not been accessed and utilised by a third party.
  • The PassTo system implements two-factor authentication (2FA), which provides an additional layer of security for your account information and payments against fraudulent or suspicious activity.
  • PassTo complies with an important financial best procedure known as safeguarding in order to adhere to Payment Services Regulations (PSRs). This means that PassTo keeps customer funds separate from its own company funds and accounts. The funds that PassTo is obligated to protect are held in specialised safeguarding accounts at major UK banks.
  • PassTo invests in technological products that automatically assess and monitor any suspicious activity, flagging it as potentially fraudulent. This kind of proactive monitoring aids in detecting and preventing fraud before it causes havoc.
  • As part of the conformity and compliance with legal and regulatory financial agencies, PassTo ensures complete data protection and security.
  • In the United Kingdom, PassTo is regulated by the Financial Conduct Authority (FCA). PassTo must continuously ensure that their systems are secure at all times in order to remain in compliance with the FCA's stringent regulations.

PassTo takes their security policy very seriously, as evidenced by the aforementioned commitment to data privacy and safety.