Frequently Asked Questions

If you have any questions or inquiries just check out
the most frequent questions asked by our customers
so you can get a better insight about how PassTo works.

FAQs

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

What kind of personal information we collect about you?


We will collect information about you and this will vary based on the services you choose to use and subscribe to as well as the amount of funds involved. When you download our app, information may be accessed from or stored on your device to allow the app to operate and function.

The specific types of information we may have are as follows and we have grouped them in relation to each service type:

  • Your Identification Data: This includes your full name, nationality, date of birth, a picture of you, a copy of a proof of identity related documentation (passport or driving licence or national identity card), your street address, postcode, city and country.
  • Your Beneficiary’s Identification Data: This may include his/her first name, last name, phone number and email address.
  • Account Data: This includes your phone number and email address.
  • Your Beneficiary’s Account Data: This may include his/her phone number and email address.
  • Financial Data: This may include your bank account numbers, or debit/credit cards linked to your PassTo account when you make bank transfers. Additionally, we may collect your occupation and salary details for the last 3 (three) months, source of funds details and purpose of transactions. It may also include your beneficiary’s bank account details.
  • Technical Data: This includes internet protocol (IP) address, device information, such as device type and serial number, browser type and version, device operating system version, language, browsing patterns and user activity.
  • Usage Data: This includes details about how you use our products and services, your transaction amounts and dates, frequency of transactions, including their status.
  • Marketing and Communications Data: This includes your marketing preferences in receiving marketing from us and your communication preferences.
  • Customer Care Data: This includes your feedback to us, survey related information and chat logs.

For more information about our data privacy policy, kindly check it from here.