Frequently Asked Questions

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

FAQs

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

Account

Why do I need to get verified?

Financial services is a regulated business. Financial Institutions are responsible for protecting your money and fighting financial crime. The basic process for doing so is what is known as Know-Your-Customer (KYC) where

What do I need to get my account verified?

You need to be a UK-resident and have the right to reside there. The standard way is providing your identification documents, whether passport, driving license, or residency ID, and your residency address. If the place where you live is not registered under your name in public records, we might ask you to provide proof of address in the form of a phone bill, rental contract, etc.

How do you verify my account?

We verify your submitted identification documents through industry-standard and approved technology, We then cross-check the information there with the address you provided through public databases to ensure the KYC (Know-Your-Customer) process is complete.

What are the Passto Customer Service hours?

The PassTo support is available 7 days a week, from 9 AM to 9 PM UK time.

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