If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

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Frequently Asked Questions

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.


What is PassTo?

PassTo, currently headquartered in London, United Kingdom, is a fintech money transfer service that assists expats in sending money from the United Kingdom to relatives and friends abroad. Its mission is to provide consumers with a smooth, real-time, low-cost, and competitively-priced global money transfer service.

PassTo launched its beta version in June 2019 and formally debuted in just a few months to fully enable international money transfers in December 2019; these events occurred concurrently. Since then, it has expanded its offering to include new services and to assist an increasing number of countries globally.

What services are offered by PassTo?

PassTo offers the following two services to expats and overseas citizens residing in the UK, with a distinct focus on serving the international population settled in the United Kingdom. PassTo allows users to transfer money abroad and top up international mobile airtime.

  • International money transfers: PassTo allows you to send money to different nations worldwide.
  • Mobile Airtime Top-up: PassTo now offers a second service to its UK customers, allowing them to send mobile airtime top-ups to loved ones in more than 150 countries; and has partnered with major mobile operators and companies worldwide to make it easier for their customers to top off their phones with airtime from anywhere in the world.

Where does PassTo operate?

Currently, PassTo allows you to send money from the United Kingdom only. It intends to grow into international markets in the near future.

Is PassTo the best choice for me?

PassTo excels in a number of areas. PassTo stands out in particular in the following areas:

  • Strong emphasis on UK money transfers: PassTo has a strong focus on UK money transfers, with coverage in over 60 countries and growing. If you are a resident of the United Kingdom who sends money abroad, they can be of great assistance.
  • Exchange rates that are highly competitive: PassTo strives to provide the most competitive exchange rates possible for sending money abroad. Based on our earlier case studies, they charge a low FX Margin, which means your recipient receives more money.
  • Quick international money transfers: PassTo is one of the fastest companies for international money transfers. The majority of PassTo money transfers are completed within minutes or on the same day.
  • No hidden fees: Each transaction's PassTo fees are crystal clear. PassTo does not charge any hidden fees for money transfers. Full disclosure guarantees that you will not be surprised by any hidden fees.
  • Discounts and coupons: PassTo provides both new and existing customers with ongoing and sporadic promotions and offers. These offers are an excellent way to save even more money on PassTo transfers.
  • Complete assistance: If you have questions or require assistance, PassTo's customer service representatives are available via phone, chat, and email. When assistance is needed, it is relatively simple to connect with someone and receive assistance.

What are the primary advantages of using PassTo?

PassTo is a great option for sending money abroad in a number of circumstances. Ideal money transfer scenarios are described in the next section:

  • PassTo is an option to consider if you have an unexpected need to send money abroad quickly. This is due to the fact that PassTo are experts at making rapid international wire transfers. The majority of PassTo deals are done in minutes, and the rest are done in a day. If an emergency arises, you can quickly send money to loved ones abroad.
  • Your intended recipient may not have a bank account, or they may be reluctant to give out their banking details if this is your first time working together. In these cases, the fact that PassTo allows for cash pickup and mobile wallet credit comes in handy.
  • Using PassTo to send money abroad is also a very cheap option. PassTo allows you to make the most of your international money transfers by providing highly competitive exchange rates and low fees (including the first two transfers for free when you sign up).
  • To send money abroad from the United Kingdom, PassTo is a credible option to consider. More than 60 countries are covered, and if your final destination is one of them, you can save money.
  • Occasionally PassTo will offer promo codes for significant savings. Existing customers can also benefit from many of these features. This allows you to take advantage of additional savings opportunities. You can also earn money by referring your friends to PassTo, as the service has a referral program.
  • With PassTo, there are no branches or agent locations to visit. Everything is online, and you can send money with a few taps using the PassTo mobile app. This saves valuable time that would otherwise be lost in traffic and office lines.

What are the nearest PassTo locations?

There are no branches, offices, or agent locations for PassTo's money transfer services, as PassTo is a purely online money transfer service.

Therefore, PassTo allows you to transmit money globally from your home or business, 24x7. In other words, you won't have to deal with the hassle of heavy traffic, long wait times, or the dread of contracting a deadly virus.

What customer service options does PassTo offer?

If you require assistance with your money transfer through PassTo, or if you have any questions about the service, you can reach out to the customer support team.

The PassTo customer service team can be reached through any of the following methods:

  • Email: You can contact the PassTo customer service staff by email at support@passto.co.uk
  • Online chat: You can chat with a PassTo representative from within the app or on their website
  • Phone: You can reach the PassTo support team at +44 20 3389 7959 if you desire to talk with a representative
  • Online web form: Additionally, you can contact PassTo support by filling out a web form on their Contact Us page

PassTo's website also features a support section with solutions to frequently asked issues. Check these resources, as your query may have been answered here.

How can PassTo assist with money transfer?

PassTo is a trustworthy, safe, and inexpensive money transfer service that supports over 60 countries worldwide.

You can simply follow the user flow to send money using the PassTo mobile app, which is fairly intuitive. If you have any problems or questions, you can contact customer support for assistance.