FAQs

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

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Frequently Asked Questions

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

Loyalty

What is the PassTo Plus loyalty program?


PassTo believes in rewarding loyalty. When you send money with us, you get enrolled in the PassTo Plus loyalty program automatically. This program lets you earn PassTo Plus points with transfer fees paid for each money transfer you make and then redeem them to pay reduced transfer fees on future money transfers. The PassTo Plus program is not only easy to use, but it also helps save you money.

How does the PassTo Plus loyalty program work?

Start getting rewarded in just two simple steps:

  1. For every 1 penny fee paid for a money transfer, you will earn 1 point. Your points are automatically added to your balance.
  2. Redeem your PassTo Plus points and enjoy reduced fees on your future transfers.

What are the benefits of PassTo Plus membership?

You enjoy the following benefits from being a PassTo Plus member:

  1. Earn PassTo Plus points on money transfers and redeem them in exchange for transfer fee discounts on future money transfers.
  2. Redeem your PassTo Plus points towards limited offers from our partners. (Coming soon)
  3. Receive exclusive promotions and offers. (Coming soon)

How can I earn PassTo Plus points?

For every 1 penny fee paid for a money transfer, you will earn 1 point. The more transfers you make, the more reward points you earn. You can redeem these points for reduced transfer fees or discounts on future money transfers.

How can I check my PassTo Plus points?

To access your PassTo Plus points balance and review the history of earned, redeemed, and expired points, please follow these steps:

From Web App:

  1. Visit passto.co.uk and log in to your profile.
  2. On the side menu, click on” PassTo Plus”. Your points balance will be shown in the main information card, under your name.
  3. To check your points history, click on “Point history” positioned in the main information card. This will provide you with a record of earned, used, and expired points.

From Mobile App:

  1. Launch the PassTo app and sign in to your profile.
  2. Tap the "PassTo Plus" icon located on the bottom main bar. Your points balance will be shown at the top, under your name.
  3. To check your points history, click on the clock-shaped icon positioned in the top right corner. This will provide you with a record of earned, used, and expired points.

How can I redeem PassTo Plus points?

You can redeem your points by following the below steps:

From Web App:

  1. Visit passto.co.uk and log in to your profile.
  2. Tap on the "Send Money" button located side menu and provide your transfer details.
  3. Tap the "Redeem Points" button on the bottom.
  4. Choose your available redemption tier to apply the corresponding discount. You'll then be redirected to finalize your transfer, and the discount will be automatically applied.

From Mobile App:

  1. Open the PassTo app and log in to your profile.
  2. Tap on the "Transfer" icon located on the bottom bar and provide your transfer details.
  3. Scroll down and tap the "Redeem Points" button.
  4. Choose your available redemption tier to apply the corresponding discount. You'll then be redirected to finalize your transfer, and the discount will be automatically applied.

How can I check if my PassTo Plus points are applied to my money transfer?

When you redeem your points, you’ll see a discount applied to your money transfer quotation.

How many PassTo Plus points can I redeem in one go?

You can redeem a minimum of 2,500 PassTo Plus points in a single transaction. However, the maximum number of PassTo Plus points you can redeem in a single transaction is 14,000. If the value of your points redemption exceeds the transfer fee, your transfer fee will be waived, resulting in a fee of zero.

Under what circumstances can I lose my PassTo Plus points?

You should redeem your PassTo Plus points before they expire within 12 months from the date acquired. Doing so will help reduce costs on your international transfers. Remember, deleting your PassTo account will also lead to the permanent loss of your points, so it's essential to consider this before proceeding.

Why can't I redeem my PassTo Plus points?

If you are already eligible for a free transfer, you'll not get discounts on the transfer fee upon your points redemption. Otherwise, please contact our customer support.

Can I convert my PassTo Plus points into real money?

No, it's not possible to convert your PassTo Plus points into real money. However, you can only use your points for discounts on the fees of your future money transfers.

Can I transfer my PassTo Plus points to someone else?

No, The PassTo Plus points earned by you are exclusively intended for your personal use as a discount on fees of your future money transfers.