If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.

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Frequently Asked Questions

If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.


How can I send money with PassTo? 

To send money internationally with PassTo in a snap, please follow these simple steps:

  • Step 1: Visit the PassTo web app or install the mobile app. Visit our web app on www.app.passto.co.uk if you prefer using the web browser or download the PassTo mobile app from the Apple App Store or Google Play Store, depending on the type of device you're using. You can also use this link to download the app from the appropriate app store based on your device type.
  • Step 2: Register a PassTo account. Create a new PassTo account. Registration is simple and quick, taking only a couple of minutes. You have many options, including Apple, Google, Facebook, and your email address.
  • Step 3: Perform the verification procedure. After registering, you must complete the verification process so that PassTo can confirm your identity. You must provide your address, nationality, a photo of your photo identification, and a selfie. This is a crucial step because it allows PassTo to verify that you are creating your own account and not an impostor's.
  • Step 4: Create a payment method. Having completed registration and verification, you are now set to make your initial PassTo money transfer. Configure the method of payment for the money transfer at this stage of the procedure. As a payment option, you may choose between a bank account and a credit/debit card.
  • Step 5: Include details about the recipient. Now is the time to add recipient information. In this step, you will specify the recipient's full name, email address, and delivery method. You can choose to pay a recipient via bank deposit, mobile wallet credit, or cash pickup with PassTo. Enter the required information based on the selected delivery method.
  • Step 6: Complete the transfers' specifics. The next step is to verify that all information entered is accurate. Once you are satisfied with the recipient information and transfer amount, click the Confirm button at the bottom to submit your transfer. PassTo will display a confirmation message indicating that your transaction has been accepted and will be processed if all goes well.
  • Step 7: Track any updates to your transaction. You can check the status of your money transfer at any time using PassTo. Simply choose the transaction from your list of money transfers, and the application will display the most recent status. PassTo will also send you notifications as your transaction advances to the following steps.

Using the PassTo mobile app, it is quick and simple to send money. You can send money abroad with minimal effort.

How long does it take PassTo to transfer money?

PassTo can rapidly transfer funds abroad. The majority of money transfers are accomplished within minutes.

Depending on the service speed and quality in the target country, delivery may occur on the same or following working day in some instances. It enables you to expeditiously send money abroad, and in most situations, the recipient can access the funds within minutes.

If you are required to send money overseas rapidly, especially for urgent or emergency purposes, PassTo's swift money transfers can be a great resource.

What types of transfers are supported by PassTo?

PassTo money transfers can take a variety of forms, including airtime recharges. The complete list of money transfer types supported by PassTo is provided below:

  • Bank-to-bank transfers
  • Bank-to-mobile wallet transfers
  • Bank-to-cash pickup transfers
  • Debit/credit card transfers to bank accounts
  • Debit/credit card transfers to mobile wallet transfers
  • Debit/credit card transfers to cash pickup locations
  • Top-Ups for Airtime

With PassTo, you have a great deal of flexibility when it comes to money transfers. Choose the appropriate transfer type for your next international transfer through PassTo based on your specific requirements.

How much funds can I transfer using PassTo?

PassTo's sending restrictions or limits differ by country, according to each country's banking legislation and government policies.

In most instances but not all, the following PassTo limits apply:

  • £ 5,000 per day
  • £ 10,000 per month
  • £ 50,000 per year

What fees and exchange rates does PassTo charge?

PassTo typically offers highly competitive exchange rates compared to its rivals in the international money transfer industry.

To obtain a real-time PassTo quote for your international money transfer, you can use the PassTo website calculator or create a quotation inside the app. Simply select the destination country and enter the transfer amount, and the exchange rate, transfer fee, and final payout will be displayed. This is an excellent way to estimate and plan prior to sending money with PassTo.

PassTo transfer costs have been found to range from £1.40 to £15. The transfer fee charged by PassTo varies based on variables such as the destination country and the delivery service selected.

PassTo has transparent pricing. There are no hidden fees associated with PassTo's transfer fees, which are disclosed in a straightforward manner; and it offers highly competitive exchange rates and low, comprehensible transfer fees.

Are PassTo's rates competitive?

PassTo offers extremely competitive exchange rates in the vast majority of markets where it operates its money transfer business. Occasionally, PassTo may offer a higher exchange rate than even the interbank exchange rate, also known as the mid-market rate.

PassTo may occasionally offer a better exchange rate than the interbank rate. Seize the opportunity when that occurs! PassTo identifies the most advantageous exchange rates for each country; however, there are variations in cost due to the fluctuating exchange rates for international money transfers. 

How can I circumvent PassTo fees?

There is always a fee associated with international money transfers. Consequently, PassTo offers a competitive fee structure that is low and cost-effective. Additionally, there are no hidden fees, and PassTo maintains complete transparency regarding its fees.

 Here are a few PassTo tips for minimising your transfer fees:

  1. You can earn cash rewards for referring friends who complete successful transfers.
  2. You can earn redeemable points with every transfer for fee discounts on future transactions
  3. PassTo may offer cashbacks or other promos from time to time.

From which locations can I send money with PassTo?

PassTo's services are available to all UK residents. If you are a resident of the United Kingdom, you can send money to all PassTo-supported countries.

To whom can I send money using PassTo?

PassTo can facilitate the transfer of funds to more than 70 countries across all major global regions from the United Kingdom. Currently, destinations in Europe, Asia, Africa, and Latin America are supported. Check all destinations from here

PassTo is continually expanding its supported destination country coverage, so if your country is not currently supported, please check back frequently.

How can I monitor my PassTo transfer?

Within the application, you can monitor your PassTo money transfer.

Simply click on any transaction in your transaction history, and the PassTo app will provide you with the most up-to-date information regarding your money transfer. You can also configure your alert settings for timely updates. If you so choose, PassTo will notify you when your transactions advance to the next phase.

Can my PassTo transfer be cancelled?

Transfer cancellations using PassTo depend on a number of criteria, including when the cancellation request is made and the transaction's status at the time.

If the recipient has already collected the funds, it may not be feasible to cancel your transfer. Immediately contact the PassTo customer service team if you need to cancel a transfer. They will inform you of your alternatives and help you with your request.

How do you notify me about a transfer?

You will receive several push notifications whenever your transaction moves from one state to another.

How can I repeat a transfer?

Sure! Just choose the transaction you want to repeat from the home screen or the history tab and choose Redo. Check the new rates though as the FX might have changed.

How can I check the status of my transfer?

All your transactions will appear in the history tab in the app and the recent ones in the home screen. Tap any of them and you will be able to see all the information about it.